File a Claim

Claim

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to visit your property (to inspect the damage or to discuss the claim with you further).
  • We might need to carry out further enquiries to validate your claim.
Single Image (6)

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Arson
File-a-claim_image

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
Single Image (7)

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
Single Image

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to visit your property (to inspect the damage or to discuss the claim with you further).
  • We might need to carry out further enquiries to validate your claim.

Ways to submit a claim

Envelope

Email

Submit your completed claim forms and documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

pin

Walk-in

Please visit your local office to receive information and personal assistance.